Brand new in original packaging, packaging might have a little storage wear/damage or might be previously opened, or have 3rd party writings/stickers on packaging or all of the above. Our pictures are big part of the description, Please see the pictures care fully If it is not in the photos it is not included. New, but there are scratches on the screen and there is dent on the back of the unit above the ports.Item doesn't come with retails package. This includes showing sign of any use. Don't miss any offers! We will respond to you within 24 hours and do our best to help you out!